FAQ

Discover QUINDOMS' remarkable assortment of one-of-a-kind and stylish jewelry items, prominently showcasing dzi beads, Chinese lacquer, crystal carvings, and more. Dive into our vast selection of exquisite designs that are sure to leave a lasting impression.

For a prompt reply, send us a direct message through our Instagram account @quindoms. Alternatively, reach out to us via email at quindoms.cs@gmail.com.

Crystals are natural gifts from Mother Earth and may have natural lines, pockets, rough edges, or flat spots. If you cannot accept these natural characteristics, please refrain from purchasing our products.

We are pleased to offer a 3-month warranty on all of our hardware components, providing you with peace of mind regarding the functionality of our products. Please refer to our refund policy for more details on our warranty.

While we generally do not offer a return and refund policy, we understand that situations may arise. Therefore, we have established guidelines for returns and refunds, particularly in the case of damaged or defective items. Please refer to our refund policy for more information.

To initiate a return or warranty claim, please contact us at quindoms.cs@gmail.com. Our team will guide you through the process and provide further instructions.

For local customers, free delivery is available for purchases over S$120. For purchases under S$120, a S$5 delivery fee will be added to your invoice. Unfortunately, we do not offer local normal mail, but we can arrange meet-ups if necessary.

Absolutely, we are currently in the process of automating the calculation of shipping charges. However, as we work towards this enhancement, we kindly ask you to DM us through our Instagram account @quindoms in order to obtain a tailored quote for the shipping charges.